It is usually a battle between reason and emotion.
It results from disappointment, loss, grief, betrayal & perceived injustices.
It has both a rational and emotional element.
Emotions have a profound effect on negotiation and mediation.
Reason fails to control emotion.
The higher the stakes, the greater the emotion, the greater the conflict.
Emotions are connected to our values, beliefs, and self-concepts.
The exploration of emotions is the key to successful resolution to conflict.
Decision-making can only occur once emotional issues are resolved.
Experienced negotiators, mediators and dispute resolvers traditionally relied on a logical, rational process to resolve disputes. A vital part of the work of settlement and resolution is often to manage high-conflict personalities, heightened emotions, deeply held beliefs and other barriers to seemingly rational deals.
The rules of engagement are changing because of the findings from brain-science, which compliment conflict resolution with new insights and strategies. It is being used to help understand the nature of conflict and the role that the brain plays both in initiating conflict, as well as resolving it.
How does brain functioning get us into disagreement, conflict and dispute?
Why do seemingly rational and logical solutions not always work in mediation, negotiation or conflict resolution more broadly?
What are the most effective strategies to use in either settlement or resolution?
How can the findings from brain science enhance the skill in handling difficult conversations, conflict resolution, mediation and negotiation?
The workshop will focus on how YOU can become more conscious in your planning and conducting your negotiations. You will learn an efficient structured path from the preparation to making the deal. We will help you to become more aware of how and why you can solve your difficult situations by keeping your brain in mind.
After attending our workshop, you will become more focused on reaching your goals as well as building relationships for future deals.
Learn the paradox of certainty and how the brain is continually assessing the relationship between a person’s resources and the demands of a situation. To grow and develop we need to sacrifice a degree of certainty and to embrace a level of risk.
Many of us view difficult conversations, giving and receiving feedback, conflicts and/or negotiations as outside the sphere of having a dialogue. We tend to see it as a form of a battle, and we respond by putting on our armor and preparing for a fight. That is only one side of the challenge. The other is the internal struggle we have with ourselves - the uncertainty, the self-doubt, the awkwardness we feel about all the different types of constructive dialogue.
Therefore, we have designed a workshop that addresses both the internal struggle we have with ourselves and the outer struggle of “how to” handle difficult conversations, giving and receiving feedback, conflicts and/or negotiations in the best possible way.
The human brain operates on two levels – logical and emotional. Our workshop will help you structure both elements in all the different types of constructive dialogue.
It is about a pragmatic and practical approach you can use in any demanding dialogue. You will gain practical knowledge and skills (i.e. tools) that are adoptable to the needs of your specific situation. One part will be to be aware of your thoughts, emotions and behavior with the parties involved.
Humans are not logical. Humans are predictable in our irrationality. We all suffer from cognitive bias, that is, unconscious—and irrational—brain processes that literally distort the way we see the world.
The outer struggle is about dealing both with the heart and the mind when we are handling difficult conversations, giving and receiving feedback, conflicts and/or negotiations.
In the toolbox that we will present, it will include a system that is effective and structured, which is also combined with skills such as gaining trust, verbalizing needs, active listening, establishing empathy.
Learn the brain has different networks linked to dedicated brain structures that have different functions - what we refer to as mindsets.
Learn how to shift from a reactive to a reflective mindset.
Learn how to shift from the default autopilot of our habit mind to jumping into the pilot-seat where we are aware of our thinking, emotions and reactions.
Learn about the effects of uncertainty, anxiety and stress on the brain.
Learn how to us cognitive communication to address emotions.
Learn about the social brain; gain substantial insight into the origins of conflict by understanding the role of social pains and fears, and learn to use skills to manage and resolve them.
Learn how to tactically use empathy and psychological safety to establish and strengthen bonds of trust.
Learn about how the brain uses bias - stereotypical beliefs and attitudes about social groups - that consciously and unconsciously influences how we communicate, collaborate and cooperate.
Learn brain-based techniques to manage the brain and it’s energy.